joya 7's Privacy Policy

1 Introduction and Scope

joya 7 is an online gaming and betting platform that provides services to users in Bangladesh. This Privacy Policy ("Policy") applies to the joya 7 website, mobile application, and all related services.

The main purpose of this policy is to clearly inform you what types of information we collect and how we manage them when you register on our platform, log in, or use any of our services. It is important to also read our Terms and Conditions alongside this policy to be fully aware of the terms of your agreement with us.

By using joya 7's services, you consent to the processing of your information in the manner described in this Privacy Policy. If you object to any term in this policy, please stop using our services.

2 Information Collection

joya 7 collects two types of information from various sources — information you provide directly and information collected automatically.

2.1 Information You Provide Directly

Information you provide when creating an account or using our services includes:

• Full name and date of birth (for identity verification)
• Mobile number and email address
• Residential address
• National ID card or passport details (for KYC verification)
• Payment method details such as bKash or Nagad number
• Messages and requests sent to our support team

2.2 Automatically Collected Information

Information recorded automatically while using the platform:

• IP address and device identifier information
• Browser type, operating system, and device details
• Login time, session duration, and activity logs on the platform
• Game history and betting activity
• Transaction history — both deposits and withdrawals
• Information collected through cookies and similar tracking technologies

2.3 Information Received from Third Parties

Some information may also reach us through identity verification services, fraud prevention systems, and payment processors. This information is used solely to ensure account security and service quality.

3 Purpose of Information Use

joya 7 uses your information only for legitimate business purposes. The specific purposes are described below:

3.1 Account Management and Identity Verification

We use information provided at registration to create your account, verify your identity, and ensure account security. This also helps prevent unauthorized access.

3.2 Service Delivery and Improvement

By analyzing your usage patterns, we improve platform performance and make your experience more relevant. This includes game recommendations, bonus offers, and service notifications.

3.3 Financial Transaction Processing

Your payment information is used to complete deposits and withdrawals via bKash, Nagad, Rocket, or bank transfer. Transaction data is also analyzed to detect financial irregularities or fraudulent activity.

3.4 Customer Support

When you contact our 24/7 live chat or email support, your information is used to resolve account-related issues quickly.

3.5 Legal Compliance

Your information is stored and processed to fulfill obligations related to anti-money laundering, identity verification, and other applicable legal requirements.

4 Information Storage and Security

joya 7 uses industry-standard security technologies to protect your information.

4.1 Encryption and SSL

Our platform uses SSL (Secure Socket Layer) technology, which encrypts all data exchanged between your device and our servers. Additional layers of encryption are applied when storing payment information.

4.2 Data Retention Period

Some information is retained while your account is active and also for a specified period after account closure as required by law. Financial transaction records are generally retained for a longer period.

4.3 Access Control

Only authorized staff can access your information, and this access is strictly controlled and monitored. All staff are bound by confidentiality agreements.

5 Sharing Information with Third Parties

joya 7 does not sell your personal information or transfer it to third parties for commercial purposes. The limited circumstances under which information may be shared are described below:

5.1 Service Providers

Necessary information is shared with payment processors, identity verification providers, fraud prevention services, and technology service providers. These organizations may only use the information under joya 7's instructions and may not use it for their own purposes.

5.2 Legal Obligations

Information may be provided upon court order, regulatory investigation, or a request from a responsible authority under applicable law. In such cases, we make every effort to protect your privacy to the greatest extent possible.

5.3 Game Software Studios

Limited session data may be transmitted for the technical requirements of game studios such as Pragmatic Play, PG Soft, JILI, and Evolution. This data is necessary for games to function correctly and is used only for that purpose.

6 Cookie Policy

Cookies and similar technologies are used on the joya 7 platform. Cookies are small text files stored in your browser.

6.1 Essential Cookies

These cookies are required for the basic functionality of the platform — such as maintaining login sessions and ensuring account security. These cookies cannot be declined, as the service will not work correctly without them.

6.2 Performance and Analytics Cookies

Analytics cookies are used to understand which parts of the platform are used most and to improve service quality. This data is reviewed in aggregate and is not treated as personally identifiable information.

6.3 Cookie Control

Most cookies can be declined or deleted through your browser settings. However, this may limit some features of the platform.

7 Your Rights

You have the following rights regarding your personal information:

• Right to Access: You may request a copy of the information we hold about you.
• Right to Correction: If your information is inaccurate, you may request that it be corrected.
• Right to Deletion: In certain circumstances you may request that your information be deleted, though information required to meet legal obligations may be retained.
• Right to Restrict Processing: You may request that your information be used in a limited way for specific purposes.
• Right to Opt Out of Marketing: You may unsubscribe from promotional communications at any time.
• Right to Lodge a Complaint: If you are dissatisfied with how we process your information, you may submit a complaint to our support team.

To exercise any of these rights, please contact our support team. We are able to assist in both Bengali and English.

To learn more about responsible gaming and the options for setting limits on your account, please read our Responsible Gaming Guidelines.

8 Payment Information Security

We take special care to protect financial information. joya 7 processes transactions via bKash, Nagad, Rocket, and bank transfer.

8.1 Payment Information Storage Policy

Your bKash or Nagad PIN, bank password, or card CVV number is never stored on our servers. During payment processing, this information goes directly to the payment gateway.

8.2 Transaction Monitoring

Every deposit and withdrawal transaction is monitored through automated security systems. If any unusual activity is detected, temporary measures may be taken to protect the account and you will be alerted.

8.3 Minimum Data Collection Policy

We collect only the information necessary to provide our services. Unnecessary financial information is neither requested nor stored.

9 Protection of Minors

joya 7 strictly follows a 21+ age policy. Our services are for individuals aged 21 or older only.

Age is verified at registration and we request additional verification on accounts that appear suspicious. We do not knowingly collect any information from minors.

If it comes to our attention that a minor is using our platform, the relevant account will be suspended immediately and the collected information will be deleted except where required by law.

10 Policy Changes

joya 7 reserves the right to amend this Privacy Policy as needed. The following process will be followed for any changes:

• A notification will be sent to the registered email or mobile number before any significant changes.
• The date of the change will be clearly stated at the top of this page.
• Continued use of the platform after a change will be considered acceptance of the new policy.
• Previous versions may be made available upon request.

Our FAQ page contains answers to common questions about the Privacy Policy, which serves as a supplement to this document.

11 Contact

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact our privacy team:

11.1 Contact Methods

• Live Chat: 24 hours a day, 7 days a week — from the chat window on any page of the platform.
• Email: [email protected]

11.2 Response Time

For privacy-related requests, our team makes every effort to respond as quickly as possible in both Bengali and English. Complex requests, such as data deletion or full data export requests, may take somewhat longer to process.

11.3 For More Information

To learn more about our platform, our goals, and our values, read our About Us page, where joya 7's operations and commitments are described in detail.